Legal notice - terms and conditions

Welcome to the web site www.gurugullu.com (in later "Gurugullu.com"). Gurugullu.com access and use, as well as the purchase of products Gurugullu.com, assume reading, knowledge and acceptance of these terms of use. The products purchased on www.gurugullu.com are sold directly by GURUGULLU S.L. (hereinafter, GURUGULLU, S.L.).

GURUGULLU S.L. is a Spanish company with registered office at C / Maria Aurèlia Capmany, 11 d. 08410 Vilanova del Vallés (Barcelona) de, inscribed in the Registro Mercantil de Barcelona, tomo 43490, folio 0198, sheet 430548, inscription 2a, with number of tax B65914830.

You can go to GURUGULLU S.L. through our email anytime at info@gurugullu.com or by phone from Monday to Friday from 10.30 to 20.30 hours GMT 1. Changes and refunds will be processed through.

 

1. Our commercial policy

1.1 GURUGULLU S.L. offers products for sale in Gurugullu.com exclusively to final consumers who are natural persons of full age, acting within Gurugullu.com for purposes other than those who belong to them to the trade, business or professional activities that can develop. If you are not a consumer, we invite you to refrain from carrying out business transactions in Gurugullu.com.

1.2 GURUGULLU S.L. reserves the right to not to meet the orders placed by users who differ from what was said in the previous point.

1.3 These terms of use regulate exclusively offer, acceptance of purchase orders and shipping of products to users of Gurugullu.com

 

2. Types of users and how to place an order

2.1 On the website you will find information about the products and services offered and the possibility of hiring them.

• In order to process the orders correctly, the user should provide the information requested you to do so and must adhere to these terms of use in the version published at the time of accessing the website.

• The data of these users will be incorporated into a database owned by GURUGULLU S.L. and will be treated as described in the privacy policy. This, however, the user who only register as a buyer, not receive news, offers and promotions, unless you give your express consent.

• Finally, there are pages of the online store accessible to users who do not initiate the purchase of products. Those users, however, accepted being subject to these terms of use, in so far as they can be application.

2.2. As indicated, prior to the purchase of products through the transmission of the order form, be asked to the user read and expressly accept these conditions of use. We recommend all users that print a copy and archive or reproduce another copy for your personal use.

2.3. To order one or more products in Gurugullu.com, user must follow steps in the purchase process, by filling in the data requested, confirming the purchase of the products added to the shopping cart and making the payment order. To confirm the purchase of the products added to the shopping cart, the user will have all the information relating to the order in your account (including the cost associated with the transport of the order to the address indicated) and all relevant contractual data.

2.4 Users who purchase products on the website agrees to pay at the time that confirmation of the purchase. Thus, the order not process so far on which GURUGULLU S.L. receives the conformity of the payment.

2.5 Once formalized the request, the user will receive by email a confirmation of the order detailing the products purchased and their prices, shipping, payment, shipping costs and other contractual transaction data.

2.6 Orders will be stored in the database of GURUGULLU S.L. during a period of time which shall not exceed the limits laid down by the legislation in force. The user will have access to your orders entering the section "My account: orders".

2.7 GURUGULLU S.L. will refrain to process requests submitted by users who do not present sufficient guarantees of solvency, which prove to be incomplete or incorrect, those whose payment confirmation is not received within 48 hours, and also in the case that the selected products are not available. In such cases, GURUGULLU S.L. inform the user by e-mail that your order has not been processed correctly, properly specifying the reasons for this, and where applicable, will refund the sum that has been anticipated for the products not available.

 

3. Products and prices

3.1 In Gurugullu.com are on sale only products from the shops of GURUGULLU S.L.

3.2 GURUGULLU S.l. reserves the right to decide, at any time, the products offered through Gurugullu.com. In particular, GURUGULLU S.L. may at any time add or remove products from the online shop.

3.3 The essential characteristics of the products are presented in Gurugullu.com within each product file based on the information provided by the supplier. Despite the scrupulous care put by GURUGULLU S.L. in its accurate reproduction, images and colors of products placed on sale on Gurugullu.com could, however, not reflect faithfully the reality, due to the specific characteristics of the Internet browser or screen used by the user.

3.4 The prices of the products for sale on Gurugullu.com are always in euros (€) and include VAT corresponding (21%) with the exception of countries that are not within the European Union. In those cases, tax will be deducted and every Customs will be charged to the arrival of the order as appropriate. Relevant shipping charges will be added to these prices. Shipping rates will be communicated to the user prior to formalize the order, and they must be expressly accepted by this to confirm the purchase.

3.5 The prices of the products may be subject to updates. This however, prices to S.L. GURUGULLU applied to each order will be those in force at the time that the user confirm the purchase of the products added to cart, regardless of the day that the delivery is carried out. User must be sure what the final selling price before confirming the order.

3.6 Shipping rates vary, depending on the deals that Gurugullu.com want to apply at a particular time or changes in the rates given by the transport companies.

 

4. Form of payment

4.1 Users who purchase products on the website agrees to pay at the time that confirmation of the purchase.

4.2 The payment of the price of the products and the respective shipping costs may be credit (VISA or MASTERCARD, VISA ELECTRON and similar) card as well as by bank transfer or PayPal. GURUGULLU S.l. commits to use methods more effective and safe current technology to transmit data and payment of each transaction. These shipments will always be encrypted through a secure server.

4.3 In the event that the user paid by credit card, Bank data will be transmitted via a secure protocol to IngDirect or other banks responsible for providing the respective services of remote electronic payment, without that third one can never access them. Such data will be not ever used by GURUGULLU S.L., rather than in order to complete procedures relating to the purchase, issue appropriate refunds in the event of any returns and prevent and inform the police force where Commission or were to be committed any fraud in Gurugullu.com.

4.4 Products purchase price and shipping costs shall be payable in the current user's account at the time of the confirmation of the order.

4.5 Within a maximum of 24 hours from the receipt of the confirmation of payment, GURUGULLU S.L. will send to the user through email, a confirmation of the purchase, including the order number. Such confirmation is not valid as a Bill, just as proof of purchase.

4.6 Corresponding to the purchase order invoice will be available and can be displayed in Gurugullu.com in the section my account: orders. It will also include in the shipping package.

4.7 Credit card fraud is a crime, and GURUGULLU, S.L., will begin judicial action against anyone who carries out a fraudulent transaction in our store.

 


5. Shipping and delivery of the products

5.1 GURUGULLU S.l. agrees to deliver the goods in perfect condition in the direction indicated by the user on the order form. In order to optimise deliveries, we recommend the user to indicate an address where the order can be delivered within the regular working hours.

5.2 GURUGULLU S.L. is not responsible for the errors caused in the delivery when the shipping address entered by the user in the order form does not conform to reality or has been omitted.

5.3 The maximum deadline for deliveries is thirty (30) days, set by default to the law. However, the usual GURUGULLU S.L. delivery time is 1-10 working days in Spain and Portugal, from 3 to 15 days in Europe and 5 to 25 days in the rest of the world, from the date of the order.

• These deadlines are a means, and therefore an estimation. Therefore, it is possible that they vary for logistical reasons or force majeure. In cases of delays in deliveries, GURUGULLU S.L. will inform its customers in tale becomes aware of them.

• Each delivery is deemed as the moment in which the transport company put the product available to the user, which is materialized through the control system used by the transportation company.

• In the case of delays in the delivery of orders attributable to GURUGULLU, S.L., the user may cancel your order in accordance with the procedure described in the section "Callbacks", as if a defective order be treated, that is, without assuming the costs of shipping and return. Not be considered delays in delivering those cases in which the order has been placed at the disposal of the user by the carrier within the agreed deadline and has could not be delivered for reasons attributable to the user.

• GURUGULLU S.L. is not responsible for any delays that could be generated in the customs of each country.

5.4 GURUGULLU S.L. will send an e-mail to the user informing of the output of the order from the warehouse. In this e-mail also you will the number of shipping and service number customer of the transport company, in such a manner that arise any incidence in the delivery, the user can contact the carrier to resolve it.

5.5 If the user is absent at the time of the delivery, the carrier will leave a receipt indicating how to proceed to arrange a new delivery.

5.6 If past 7 days out distribution of the order there by appointment delivery, user please contact GURUGULLU S.L. In case that the user does not proceed as well, after 10 days out distribution of the order (or after three failed delivery attempts), this will be returned to the stores of GURUGULLU, S.L., and user should be responsible for the expenses of sending and return to origin of goods, as well as any associated management costs.

5.7 If perform delivery by loss of the package has, our carrier will initiate an investigation. In these cases, the deadlines for response of our carriers tend to range between one and three weeks. In such cases, GURUGULLU S.l. will contact the user to decide if you cancel the order and pay you the amount paid (cost of products and shipping costs), or if it sends a new request, free of charge.

5.8 At the time of delivery, user shall check the condition of the package before the transport, on behalf of GURUGULLU, S.L. company, perform the delivery of the requested product, indicating any anomaly that could detect in the packing in the delivery note. If subsequently, once reviewed the product, the user detects any incidence as a hit, break or any damage caused in shipping, this must inform by e-mail GURUGULLU S.L. in the shortest possible time, to be able to process the return.

5.9 Shipments to Russia that are not companies in Moscow, are temporarily disabled.

5.10 All perfumes are liquids and are considered "Dangerous goods" to send them by plane by transport operators. By this, they will be not sent outside the EU.

5.11 Shipments to Cyprus, even though it is within the EU, will be considered as outside shipments by their island status.

 

6. Warranty.

6.1 Users benefit from the assurance given by the various manufacturers of each of the products. All products offered on Gurugullu.com are 100% authentic.

6.2 Defects or damage due to incorrect use or manipulation of items or wear caused by normal use of the same are not included in this warranty.

6.3 The discounted items may have slight marks due to normal usage given to exposure in any of our stores. This may be one of the reasons why this product is lowered, and shall not be considered as tare or defective.

 

7. Returns and exchanges of material.

7.1 The user will have a period of five (5) days to return the order, counting from the date of delivery of the same. (Article 44 of law 7/1996 of 15 January, trade retail, amended by law 47/2002, of 19 December). For this purpose, the user must send an email to info@Gurugullu.com e-mail address specifying the reasons for the return. Upon receipt of the confirmation of the Gurugullu.com team, we send you a Proforma Invoice for return (in case that the user resides outside the EU for customs reasons) which should be attached to package and label's collection of the transport undertaking shall be placed visibly on the package for your collection.

• The user must send the product in perfect condition on its own and in its original packaging, including everything which he had referred and their labels in perfect condition, to the address of GURUGULLU, S.L.: Calle Maria Aurelia Capmany, 11-D. CP. 08410 Vilanova del Vallès, Barcelona, Spain.

• Notwithstanding the provisions above, excluded the right of withdrawal or resolution in those cases in which, by the very nature of the object of purchase items, it is impossible to carry this out. Thus, we cannot accept returns of items of lingerie and bath.

7.2 The return of the return expenses are in charge of the user, except in case of defective or incorrect products.

7.3 So a return to be accepted, returned products must meet the following requirements:

• The unwanted product must be returned under the current conditions of Gurugullu.com, only in the way that Gurugullu.com specifies.

• The unwanted product must be in the same State in which surrendered, and its labeling and original packaging should be kept.

• Unwanted product must be returned using the same protective box cardboard that has been received to protect the product, or failing that, in a protective box similar with the purpose that the product reaches our warehouse with the maximum possible guarantees.

• Must include a copy of the delivery note within the package.

7.4 If you have respected the requirements of the previous point, GURUGULLU S.l.procedera to the payment of the amount of the returned products, less the cost of return of them. Costs that can be generated in the customs of each country will be not refundable in accordance with the laws of each customs it is not GURUGULLU S.L., who charged them (reason for which all items that are purchased outside the EU are exempt from VAT).

7.5 All returned items that are for changes must be exchanged for products that are available in www.Gurugullu.com within a maximum of five (5) days from receipt of the returned product.

7.6 Returns that the consumer not to be carried out within a maximum of seven (7) days after receiving the confirmation of GURUGULLU S.L. may reject.

7.7 Discounted products may be returned or changed in accordance with the current return policy but no money refund will be made.

 

8. Customer service

8.1 For any clarification, incidence or claim, the user can put in contact with the service customer GURUGULLU, S.L., phoning the (34) 607 909 646 from Monday to Friday from 10.30 to 19.00 hrs. Alternatively, by email at info@gurugullu.com

 

9. Intellectual and Industrial property rights

9.1 All elements and contents of Gurugullu.com and of each of the products, such as images, photographs, texts, music, sounds, videos, documents, logos and other material in any format, published in Gurugullu.com (including menus, web pages, graphics, colors, schemes, tools, characters, the design of the web site(, diagrams, the structure, selection, management and presentation of the contents, methods, processes, functions and computer programs that are part of Gurugullu.com) are protected by copyright and other rights on intellectual and industrial property of GURUGULLU S.L. and Gurugullu.com.

• Similarly, website has the consideration of computer program and, as such, is also protected by the rights of intellectual and industrial property legislation.

• Access to the web site or obtain the status of user does not imply a concession of licenses or authorizations on the mentioned rights of industrial and intellectual property.

9.2 User not may reproduce, transform, modify, disassemble, reverse engineer, distribute, rent, lend, make available, allow access to the public through any means of public communication, or perform any other action prohibited by legislation on intellectual and industrial property on any of the elements referred to in the previous paragraph, except express consent by GURUGULLU S.L. The user shall use the materials, elements, content and information that access through the use of Gurugullu.com only for their own needs, to not make either directly or indirectly, a commercial exploitation of such elements.

 

10. Notice about the contents

10.1 GURUGULLU S.L. has adopted all the measures at its disposal to avoid to publish content that describe or represent scenes or situations of physical or psychological violence, or such that, according to the sensitivity of the users of Gurugullu.com, can be considered harmful to civic beliefs, human rights and the dignity of persons in any of its forms and expressions in Gurugullu.com.

10.2 GURUGULLU S.L. has adopted, moreover, all the precautions that are useful in order to ensure its users that the Gurugullu.com contents are care and do not contain incorrect information or is not up-to-date with respect to the date of their publication on the website (and, to the extent possible, later).

10.3 Although GURUGULLU S.L. is doing everything possible to ensure continuous access to the website itself, the dynamic nature of the Internet and its contents may not permit Gurugullu.com to operate without interruptions or discontinuities due to the need to make the web site updates. GURUGULLU S.L. cannot guarantee its users the web site to operate continuously and without interruption, errors or malfunctions due to your Internet connection. Any problem noticed during the use of Gurugullu.com, get in touch with our service to the client or send a message by e-mail to the address info@gurugullu.com. A person in charge of Gurugullu.com is at your disposal to provide assistance and help you to recover the functionality of your access to the website, provided that this is possible.

10.4 GURUGULLU S.L. has taken appropriate technical and organizational measures to safeguard the security of its electronic services in Gurugullu.com and the integrity of data relating to traffic and communication, protecting against forms of use or knowledge not authorized; It has also adopted measures to prevent risks of dispersion, destruction and loss of data or information, reserved and not reserved, relating to the users themselves and present in Gurugullu.com, as well as to prevent unauthorized access, or does not comply with the legislation and regulations, such information.

10.5 Users are fully responsible for their conduct, by accessing the information on the web, while navigating in the same, as well as after having addressed. Therefore, users are solely responsible for GURUGULLU S.L. and third parties:

• the consequences that may arise from use, with purposes or effects that are illicit or contrary to the present document, any content on the web, made or not by GURUGULLU S.L., published or not under your name formally;

• as well as of the consequences as you can derive from the contrary to the contents of this document and harmful use of the interests or rights of third parties, or in any way may damage, disable or impair the website or its services or prevent the normal enjoyment by other users.

10.6 GURUGULLU S.l. reserves the right to update the contents when it deems it appropriate, as well as to eliminate them, limit them or prevent access to them, either temporarily or permanently, as well as deny access to the web to users who make bad use of the contents and/or fail to comply with any of the conditions listed in this document.

10.7 GURUGULLU S.L. advises that it does not guarantee:

• that access to the website and/or the web link is uninterrupted or error-free

• that the content or software that users access via the web or Web link does not contain any error, computer virus or other elements in the contents that can produce alterations in its system or in the electronic documents and files stored on your computer system or cause another type of damage; • leveraging that information or content of this website or websites of link that users could make for their personal purposes.

 

11. Links to other web sites

11.1 Gurugullu.com online store may contain hyperlinks (known as "links" or "links") to other websites that may not have any relationship with Gurugullu.com or GURUGULLU, S.L.

11.2 The purpose of these links is to help user during their searches and navigation, as well as to expedite the Hypertext connection to other web sites. The activation of the links does not imply any recommendation or suggestion of GURUGULLU S.L. with respect to access to these websites or browsing its pages, nor any warranties about its contents, services or goods that they supply and sell to Internet users.

11.3 GURUGULLU S.L. does not control those websites or their content, nor conducts operations to monitor them. GURUGULLU S.L. will not be held responsible for the contents of these web sites or the rules adopted with regard to the privacy of the user or to the treatment of your personal data while browsing them.

11.4 These terms of use and the privacy policy of Gurugullu.com do not apply to the web sites operated by third parties other than GURUGULLU S.L.

 

12. Privacy

12.1 We ask all users to carefully read the privacy policy that applies even in the case of access and browse Gurugullu.com, even without purchasing any product.

 

13. Modification and updating of conditions

13.1 GURUGULLU S.l. reserves the right to modify these terms of use at any time, without having to previously notify the user, who in any case, is responsible for reviewing them as prior and indispensable requirement to the acquisition of any product available through Gurugullu.com. In any case, will be considered as valid and enforceable conditions which were exposed on the web at the moment that the user purchase the goods.

13.2 It should any clause of these terms of use be declared void, the other clauses will remain in force and shall be interpreted taking into account the will of the parties and the purpose of these terms and conditions. GURUGULLU S.L. may not exercise any of the rights and faculties conferred in this document which does not imply any renunciation of them except recognition.




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