BUY IN

It is very easy to make your purchase. You only have to follow the following steps:

1. Choose the item that you want to buy and click on the button "Add", the article will be added to your order so that you can continue selecting more.

• Once you have your order all the products you want, click on the button of ' confirm ' " found in the "Wallet red on the top main menu".

2. It will be a list of your selected items and the total of the invoice, if you have a promotional code can activate you on the left side of the total. Here you can choose between keep buying the "Continue" button or finalize the purchase by giving the button 'Next'.

3. The screen of identification, where you have to write your email address and password (if you are a registered user and you have not registered before) or enter your details to create a new user on "Create your account" (if it is the first time that shopping at Gurugullu.com).

4. Choose an address to which to send your address to which to send your order (you can have multiple addresses, job, hospital, holiday...), select a transport and confirm with the button "Next".

• If you want to leave a comment for example a dedication for a gift, let Concierge, a suggestion... have a space below the address.

5. Choose the payment method you want (payment card, PayPal or bank transfer).

• Verifies that all data are correct and "Confirm your order".

Ready! Your order is now underway

 

Frequently asked questions (FAQ's)

How can I find out if you have taken into account my order?

When you make your order you will receive an email confirmation from the Gurugullu team. Once admitted to your payment, your data reviewed and audited articles in stock, your order will be placed for shipping immediately.
If any product fails to have stock, you will be informed of this situation.

I'm looking for a specific article...

You can find any product from our website looking for designer or category. If you do not find what you were looking for, don't hesitate to contact us and we will help you.

I do not know the size of the child...

You will find a Guide of sizes at the foot of the store or by clicking the link.

How to know if you have stock of what I ask?

It is possible that you saw yesterday an article and today is not... can I still get the article? Only items that are available are displayed. However, in the case that the article interested you and we don't have it in stock contact us explaining what you are looking for as well as color, size or special characteristics of the product, we communicate with providers and revised once as soon as possible to receive an e-mail response from the Gurugullu team.

It is possible that during your purchase any such product is exhausted and now they are not on the market.

I've made more than one order on the same day. I group them in one only and thus pay only for a fee?

We cannot group different orders in one shipment, and send it all in one, with only a cost. Each different order will be treated individually, even if different orders have been made the same day.

I have not received part of my order

Sometimes, don't send everything you've bought at the same time, since the products that you have requested can reach the store different days. So the first thing is you look at your note of receipt and your e-mail to find out if any of your products will arrive separately. If your order receipt says that you should have got, but not so, please contact our customer service team. and tell us your order number and the missing item code so we can find it. More charges are not made if several orders become separated.

Form of payment.

What payment options can I use on Gurugullu?

What payment options can I use on Gurugullu?

• Credit card: most common cards are accepted: Visa, MasterCard, Maestro, American Express...INGDirect platform integrates system CES (secure electronic purchase) provided under international protocols Verified by Visa and MasterCard Securecode a high safety and protection payments.

• PayPal: create a PayPal account and link your bank account or your debit or credit card through which you can make the payment of the purchase. For more information visit PayPal

• Bank transfer: if you want to make a bank transfer, the data are as follows:

Empresa: GURUGULLU SL
Entidad Bancaria: ING Direct. Av/ Diagonal 475, 08036 Barcelona, España
IBAN: ES70 1465 0150 5719 0017 3713
BIC/SWIFT:INGDESMMXXX

The concept of transfer you would ask you to place "order number" so that we have clear that it is your order.

In the case of passing four (4) days from the completion of the transfer and without receiving such transfer will proceed to cancel the order.

All rooms have a secure system that protects your data for greater security of our customers.

If your card is not authorized, the payment will not be made. You can choose another form of payment.

Shipping policy.

Shipping rates

  Rate Free from…
Spain 3.9€ 80€
Portugal
Andorra
6€ 80€
Canary Islands
Ceuta
Melilla
12€ 200€
Europe (EU) 12€ 200€
Rest of Europe 15€ 250€
USA
Canadá
15€ 250€
Rest of the world 25€ 300€

 

Where can I receive my order?

You can receive it in the direction you choose (home, work, hospital, etc.) ever in a PO box.

How long will I receive my order?

The order will be processed once payment is approved and we confirm the delivery address. The usual delivery time is 48 h to 10 working days in Spain and Portugal. 3-15 Working days in Europe and 5 to 25 working days in the rest of the world. These deadlines are a means, and therefore an estimation. For this reason, it is possible that they vary depending on the area in which you are, for logistical reasons or force majeure.

For orders made via Bank transfer, shipment not be held until the payment is completed.

Gurugullu ensures each purchase during the time it is in transit and until it is delivered to destination. Once on target, all orders will be signed to receive them. At that time, responsibility for products becomes the client. If it has been suggested that the delivery will be made to a recipient who is not the client (for example, as a gift), the client will accept that the proof of the signature by the recipient (or the place of receipt) is proof of delivery and compliance with Gurugullu and responsibility will be transferred in the same way.

Return policy.

¿Puedo devolverlo?

I bought an article in Gurugullu but it is defective, wrong or it is not what I expected.

You have the right to cancel your order if you cancel in the seven (7) days from the receipt of the same. Therefore you must send an email to our customer service specifying the reasons for the return. Upon receipt of the confirmation of the Gurugullu team, you will have to send products in perfect condition on your own and in its original packaging, including everything which he had referred and their labels in perfect condition, to our warehouses in Calle Maria Aurelia Capmany, 11-D. Vilanova del Vallès CP.08410, Barcelona, Spain.

The return of the return expenses are at your expense, except for defective or incorrect products.

I received the wrong item.

Errors occasionally occur, but we do our best to resolve them in the best way. If you have received an article a mistake on your order, please contact the customer service team and we will arrange a free collection system and wherever possible we will change the article. We can not guarantee the replacement by other product since most of our products are from small productions and dont have an unlimited stock.

So a return to be accepted, returned products must meet the following requirements under the current conditions of Gurugullu:

Products should not have been used in any way.

Unwanted products must be in the same state that were delivered, and shall retain their labeling and original packaging.

El producto no deseado debe devolverse usando la misma caja protectora de cartón en que ha sido recibido para proteger el producto, o en su defecto, en una caja protectora similar con el fin de que el producto llegue a nuestro almacén con las máximas garantías posibles.

Discounted products you can return or change in accordance with the current return policy but no money refund will be made.

Will not accept returns of items of lingerie and bath.

All returned items that are for changes must be exchanged for products that are available on this website in a maximum period of five (5) days from receipt of the returned product. Returns that are not carried out within a maximum of seven (7) days after receiving the confirmation of our team by the consumer may be rejected.

The package and its contents are your responsibility until they are received in our warehouse, so we recommend using a certified postal service and that you keep proof of shipping. Gurugullu is not responsible for where to return items are lost or damaged during transport. Please make sure that you box the article properly for transportation, thus avoiding any damage during the trip back to the store and making sure that the product is in perfect condition.

The return of the return expenses are in charge of the user, except in case of defective or incorrect products.

If the requirements of the previous point, Gurugullu have been observed. The cost of return thereof will proceed to the payment of the amount of returned products, less in a period not exceeding thirty (30) days.

We will effect refund on account that the item was paid and should appear in your card 5-7 days of the receipt of the products in the store.

If your item arrives damaged or defective, please contact our customer service team within 48 hours (working days) from receipt of it, and we will pick you up and we will change as soon as possible.

Gurugullu reserves the right to refuse a return of any item that is not in good condition, or if it is violating any of the terms mentioned above.

How can I do to return an item?

You can request a refund by putting you in contact with our team customer service.
Once confirmed the return of the article, must be sent to the following email address:

Gurugullu SL
C/ Maria Aurèlia Capmany, 11-D
08410 Vilanova del Vallès
Barcelona
Spain

Contact and subscription

How can I get updated information of news, sales and new collections?

Subscribing to our Newsletter, making you fan on Facebook and following us on Pinterest.

How to contact with Gurugullu?

If you have any question whose answer you can't find on our page you can send us an e-mail to Gurugullu at any time or by telephone to the (34) 607 90 96 46 from Monday to Friday from 10.30 to 18.30 hours GMT 1. And to process an Exchange or refund will have to write to us at customer service. < br / > < br / > we will try resolve your doubts as soon as possible!




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Secure payment

Encrypted connection and safe by the Bank through Virtual POS. Possibility of multiple forms of payment. Sending automatic email confirmation of your purchase.

Free shipping

For orders over 80€ Spain, 200€-250€ Europe and 300€ rest of the World, shipping charges are FREE

(*) See conditions on the shipping policy.